Knowledgebase

ExtraVM accepts AliPay payment method for all virtual server hosting and game server hosting....

Users can request that their billing account data be removed from our system 30 days (1 month) of...

Yes. For upgrades, you will be billed a prorated price that is for the remainder of your current...

We may mount your own ISO at request, however we recommend using the Netboot.xyz ISO image that...

If a link is clicked in search engine results it might be indexed in another language, click the...

If you lost your Minecraft control panel password (https://mc.extravm.com) you can change it from...

If you're looking at our VPS plans and are wondering whether you should choose OpenVZ or KVM,...

For some services we do take included, free backups of client servers, however we don't run these...

Below is a list of all of our looking glass servers, which can be used to test network routes,...

Most of our services use multiple layers of traffic filtering to mitigate DDoS attacks. Below is...

Our IP Management page lets clients change key features to the DDoS protection and network...

ExtraVM is a company based in the United States, however, from the basic understanding of the...

Nested virtualization is enabled for all KVM VPS servers. This will allow you to run your own...

If you're trying to reset your VPS root password via SolusVM and are getting a "New root password...

Once a VPS goes over its monthly allocated bandwidth, the server will be automatically suspended,...

You can find a list of general hardware spec that we use for all of our services and locations...

We try to give access to our services to anyone in the world, so we accept dozens of payment...

If you're using Windows Server 2012 on our KVM VPS, after the inital installation you may see...