Can I delete my account?

Users can request that their billing account data be removed from our system 30 days (1 month) of...

 Can I upgrade or downgrade my server plan?

If you have a VPS or Minecraft plan you can request an upgrade or downgrade of your service...

 Can I use my own ISO or Windows on VPS?

We allow clients to provide their own ISO to be mounted on VPS for installation. You must open a...

 Cryptocurrency (BTC) Payment Agreement

We accept common cryptocurrency such as Bitcoin via BitPay payment service. For orders that do...

 Difference between KVM and OpenVZ VPS?

If you're looking at our VPS plans and are wondering whether you should choose OpenVZ or KVM,...

 Does ExtraVM take backups of my server?

For some services we do take included, free backups of client servers, however we don't run these...

 ExtraVM Looking Glass Directory

Below is a list of all of our looking glass servers, which can be used to test network routes,...

 How Our DDoS Protection Works

Most of our services use multiple layers of traffic filtering to mitigate DDoS attacks. Below is...

 How do I use Quick Backup for my OpenVZ VPS?

If you need to use the Quick Backup feature please open a technical support ticket requesting it...

 IP Management

Our IP Management page lets clients change key features to the DDoS protection and network...

 Is ExtraVM GDPR Compliant?

ExtraVM is a company based in the United States, however, from the basic understanding of the...

 Is nested virtualization enabled?

Nested virtualization is not enabled on some of our older KVM systems, but is enabled on newer...

 Non-Profit Website Hosting

Here at ExtraVM, we take non-profit organizations seriously and recommend our clients to...

 SolusVM "New root password invalid" error

If you're trying to reset your VPS root password via SolusVM and are getting a "New root password...

 What hardware do you use?

You can find a list of general hardware spec that we use for all of our services and locations...

 What payment methods do you accept?

We try to give access to our services to anyone in the world, so we accept dozens of payment...

 Windows Server no network interface (KVM)

If you're using Windows Server 2012 on our KVM VPS, after the inital installation you may see...