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Our support team is availble 24/7 via ticket system and we respond to website chat messages during the US working hours. We typically respond to support tickets within an hour.
You can reset your client area password using the password reset page. For VPS root passwords, use the reset option in your service management panel.
Yes, we offer a 5-day money-back guarantee on VPS plans. Contact support within 5 days of purchase for a full refund (fiat payments only).
To report abuse originating from our network, or to make legal requests, please send an email to abuse@extravm.com from your organization email address. We may not respond to all abuse reports, but we review all abuse reports the same day.