How we collect, use, and protect your personal information.
EXTRAVM LLC
1151 Walker Rd #262
Dover, Delaware 19904
United States of America
Effective Date: January 22, 2025
EXTRAVM LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including VPS hosting, game server hosting, and website hosting services. Please read this policy carefully to understand our practices regarding your personal data.
Personal Information: When you register for an account or purchase our services, we may collect your name, email address, billing address, phone number, and payment information. Certain information is optional during registration.
Account Information: We collect information related to your account, including email address, password (stored in encrypted form), and service preferences.
Technical Information: We may collect IP addresses, browser type, operating system, and other technical data when you access our services or website, as such information may be logged for account security purposes.
Service Usage Data: We collect data related to your use of our hosting services, including server configurations, resource usage, and support ticket communications.
We use the information we collect to provide, maintain, and improve our hosting services; process transactions and send related information, including purchase confirmations and invoices; respond to your comments, questions, and customer service requests; send you technical notices, updates, security alerts, and administrative messages; monitor and analyze trends, usage, and activities in connection with our services; and detect, investigate, and prevent fraudulent transactions and other illegal activities.
We do not sell, trade, or otherwise transfer your personal information to third parties.
The only exception to this policy is sharing necessary information with payment processors to facilitate and complete your payment transactions and ensure prevention of fraudulent transactions. These payment processors are contractually obligated to keep your information confidential and use it only for the purpose of processing payments on our behalf.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, firewalls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Depending on your location, you may have certain rights regarding your personal information, including the right to access your personal data, request correction of inaccurate data, request deletion of your data, object to or restrict processing of your data, and request data portability. To exercise any of these rights, please contact us using the information provided below.
We may use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
If you have any questions or concerns please contact us at support@extravm.com or via our contact form.