What kind of support is included?
All of our services are self-managed, meaning we don't provide full software installation and configuration support. We're happy to help troubleshoot and fix issues in many cases when it comes to base operating system issues or general questions. We focus on providing the hardware and reliable service..
What if I need a different CPU or drive config?
We may offer custom hardware depending on stock and location, but customizations usually add quite a bit of cost.
Are there any contracts?
Hybrid dedicated servers have no contract or minimum commitment unless stated otherwise, such as for some custom hardware configurations.
What operating systems can I use?
Any operating system can be installed on hybrid dedicated servers. We provide automatic cloud-init installs for many Linux, Windows, and BSD OS or you can install your own from an ISO. We provide many instant install options which you can find here.
Will you help migrate data?
Migrating data generally isn't somethhing we do included for free, but you can contact us with details about your needs. If you have a virtual machine disk image (a raw or qcow2 VM image) you can provide us that and we'll be happy to import it for you to our system.
Are backups included with hybrid servers?
We do not provide backups (free or paid) with hybrid dedicated servers. You should maintain your own backups. However, all hybrid server hardware uses mirrored RAID to protect from storage device failures.
Can I get more IP addresses?
Additional IP addressesr can be requested with proper justification. Contact us for IP pricing.
What if I need more bandwidth?
We can provide additional monthly bandwidth allocations in TB blocks for additional costs, please contact us. Servers are connected by default at 10Gbps, we do not offer port speed customization.
How long does setup take?
Hybrid dedicated servers may take up to 1 week to provision, feel free to contact us for a time estimate.
Do servers come with any control panel?
Hybrid dedicated servers are large, "dedicated" virtual machines on the hardware. You will be able to manage the server from our VM control panel.
What type of network protection is included?
Hybrid servers come with network level DDoS mitigation, both upstream network filtering and local network filtering. Generally, we will never null route or block a server IP due to a DDoS attack.
Do you have an uptime SLA?
We do not have an uptime SLA, but in the event of unscheduled downtime, we always credit clients for the inconvenience. Many companies have SLA's but exclude most circumstances which makes it uselss. We believe that most SLA's are just gimmicky marketing.
DDoS Protected
